Interpersonal Communication
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Interpersonal Communication in the Future World - Celine Fitzgerald - TEDxCarletonUniversity
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Poor communication between employers and employees can harm the business in many ways. When managers and leaders are unable to clearly communicate tasks, workers can quickly become frustrated and disconnected with the business goals. Therefore, managers should be able to, with proper online and offline communication as well as the right internal communication tools, continuously align employees with the business strategy. Lack of trust and transparency are some of the most common causes of poor workplace communication. Interpersonal communication skills are crucial for improving trust and workplace communication , and all employees, especially business leaders, should therefore improve communication with their employees.
Good interpersonal communication is very important during change management efforts within organizations. Effective employee communication helps employees better understand the change, align with it and collaboratively work towards implementing the change successfully. Interpersonal relationships, especially when executed well, are important for an organizational culture to thrive.
When employees possess good interpersonal communication skills, organizational culture becomes more synergic and positive. With bad interpersonal relationships, on the other hand, negativity, confusion, and conflicts become inevitable. This ultimately ruins the work environment, reduces employee productivity, and adversely affects the company's bottom line. Good interpersonal communication drives more employee recognition. Managers who maintain professionalism, open workplace communication and a positive attitude are more likely to be seen as approachable by their employees. When employees feel like they can speak openly with decision-makers, workplace miscommunication, gossip and rumors are much less likely to happen.
Interpersonal skills are extremely important for creating and maintaining meaningful personal relationships in the workplace. People with good interpersonal communication skills can, therefore, build healthy relationships with their colleagues and work much better as a team. The ability to foster interpersonal relationships, establish trust and communicate clearly are all crucial skills for an effective leader. When a manager has poor interpersonal communication skills, they can expect to irritate and confuse employees.
In fact, there is a greater need for managers to work on their interpersonal skills than there is for the average employee. Good interpersonal communication skills are also necessary for managers to help their employees do their jobs successfully. Leaders need to be able to pass on the right skills to the employees that will enable them to perform their tasks and achieve business goals. Moreover, they should be the ones to teach their employees interpersonal communication skills. When conflicts like this arise, interpersonal communication becomes crucial for resolving them.
Conflict management cannot happen without effective interpersonal communication. In fact, all conflict management strategies that use communication to soften situations in stressful environments are much more successful. As many employers are looking for workers with good communication skills, continuous improvements of interpersonal communication skills can bring career progressions for many employees. In addition, the increasing prevalence of communication technologies means that employees and communicators now have to adapt to the new employee communication trends.
This year, we have all witnessed the importance of communication in the workplace. With the emergence of remote work, interpersonal communication among peers, colleagues, managers and leaders has been disrupted. Yet, it is more important than ever before. In order to keep their cultures open and transparent, employers need to continue to drive engaging workplace conversations even when employees are physically dispersed.
In addition to remote work, many employers will remember as the year of crisis management. One of the characteristics of companies that manage crisis more successfully, is the ability to drive interpersonal communication within the workplace. When employees are connected and have the ability to collaborate efficiently, it is much easier for organizations to communicate the impact of the crisis on both personal and company-wide levels. The fact that remote work is becoming the new normal for many organization, also rises many questions around how to adapt workplace communications to this new situation. Even though interpersonal communication is often considered as an in-person communication, we all know that remote work is completely reshaping the way our employees communicate.
In order to adapt to this new trend, employers are now looking for new ways to keep their workforce connected, engaged and well informed. Also, as many employees are now experiencing extensive information overload , employers need to understand that, when it comes to internal communications, one size does not fit all. They need to have a very good understanding about how internal communications channels are used, and they need to have the knowledge around how to make communication more personalized based on employees' locations, languages spoken, titles and responsibilities and well as employees interests.
Many are, therefore, implementing new, modern employee communication solutions that serve as a central place for keeping remote, blue collar as well as in-office employees together, as well as for driving meaningful, two-way company conversations on a daily basis. In communication theory, there are six key components of interpersonal communication. Term communicator refers to both the sender of the information as well as the receiver. In interpersonal communication, there are at least two communicators involved in the conversation. One of the most important parts of interpersonal communication is the message.
Message can be conveyed in many ways: speech, body language, tone of voice, gestures and other indicators.. Noise refers to the gap between the message that is received and what it sent. Examples of noise include jargon, language barriers, inattention and more. Noise is the problem that many companies face in the workplace, and the reason why internal communicators are struggling to get the necessary employees' attention. Feedback is the response of the receiver.
Feedback is important because it allows the sender to know whether the message has been received and interpreted correctly. Whether a message is received and interpreted correctly depends mostly on context. Therefore, interpersonal communication is contextual. Context is about the environmental factors that influence the outcomes of communication. These include time and place, as well as factors like family relationships, gender, culture, personal interest and the environment. Finally, this interpersonal communication element refers to how the communication occurs. A message is sent and received through a specific channel, or medium. Besides face-to-face communication, some of the most common communication channels in the workplace include, emails and intranets.
Interpersonal communication is largely dyadic in nature occurring between two people but is often extended to a small group such as family. Interpersonal communication is the communication where two or more people are connected in some way. It would include the exchange between a teacher and their students, a married couple, a boss and an intern and so on. The people involved in the communication are interdependent, meaning the action of one person has effects on the other person. Interpersonal communication is relational in nature; it takes place in a relationship and the way we communicate depends on the kind of relationship we have with the other person. The kind of communication can range from relatively impersonal to highly personal.
Source refers to the party that formulates and sends messages while receiver receives and understands messages. The term source-receiver emphasizes the dual role of a person as a source and receiver. For interpersonal communication to exist, messages must be sent and received. In face-to-face communication, verbal and non-verbal messages are exchanged through speech, facial expressions, body movements and gestures. In online communication, messages are communicated with words, emoticons, photos, videos and audios. Feedback conveys information about the messages sent.
In face-to-face communication, nods of agreement, smiles, puzzled looks, confusion etc are feedback and can be monitored as we are speaking. In online communication, feedback is delayed. Channel refers to the medium between source and receiver through which messages pass. Messages are transferred through multiple channels. For example, in face-to-face communication, messages are conveyed through voice as well as gestures. Noise refers to any interference faced while receiving a message.
